Reinventing the ATO

Tracking our progress - delivering on our commitments

We’re working to improve your experience with the tax and super systems. Check our update to see the recent improvements we’ve made, based on your feedback, and also what you can expect in the coming months

We’d like your feedback – let us know if this information is useful, or what you’d like to see more of, by adding your comments below.

Tracking our progress - delivering on our commitments

We’re working to improve your experience with the tax and super systems. Check our update to see the recent improvements we’ve made, based on your feedback, and also what you can expect in the coming months

We’d like your feedback – let us know if this information is useful, or what you’d like to see more of, by adding your comments below.

  • Delivering the future client experience - November update

    3 months ago

    Delivered in October/November

    Public Business

    • Foreign tax resident reporting guidance has been made available to help financial institutions and their clients understand their obligations under the Automatic Exchange of Financial Account Information (AEOI) laws. It is in line with the Common Reporting Standard (CRS) for the AEOI, and is available from ATO’s publications ordering service (PODS).

    Small Business

    • A pilot is underway for the Cash Flow Management Program. This education package is aimed at supporting small businesses and their business advisors to help them better plan and manage their cash flow and business commitments.

    Other news

    The... Continue reading

    Delivered in October/November

    Public Business

    • Foreign tax resident reporting guidance has been made available to help financial institutions and their clients understand their obligations under the Automatic Exchange of Financial Account Information (AEOI) laws. It is in line with the Common Reporting Standard (CRS) for the AEOI, and is available from ATO’s publications ordering service (PODS).

    Small Business

    • A pilot is underway for the Cash Flow Management Program. This education package is aimed at supporting small businesses and their business advisors to help them better plan and manage their cash flow and business commitments.

    Other news

    The Annual Report 2015-16 has been released which allows us to review our performance and see what improvements we have made. The annual report also informs parliament, stakeholders and the community about how the ATO have administered the tax and superannuation systems.

    Read the latest ATO consultation arrangements report.
  • Delivering the future client experience - October update

    4 months ago

    Delivered in September/October

    All clients

    • Three new tools are now available to assist clients to work out if they are eligible to receive superannuation from their employer. Find out more here.

    Individuals

    • The ATO's community pop-up offices have wrapped up for 2016, resulting in a positive impact on local communities across Australia. Nationally there were 31 Pop-ups which helped 5,643 people. A key part of our service was to:
      • demonstrate myTax and the ATOapp including myDeductions,
      • assist our clients to join myGov and link to the ATO, and
      • assist with their Superannuation queries.
      ... Continue reading

    Delivered in September/October

    All clients

    • Three new tools are now available to assist clients to work out if they are eligible to receive superannuation from their employer. Find out more here.

    Individuals

    • The ATO's community pop-up offices have wrapped up for 2016, resulting in a positive impact on local communities across Australia. Nationally there were 31 Pop-ups which helped 5,643 people. A key part of our service was to:
      • demonstrate myTax and the ATOapp including myDeductions,
      • assist our clients to join myGov and link to the ATO, and
      • assist with their Superannuation queries.

      Community reaction was overwhelmingly positive, with requests that we hold the events again in the future.

    • Clients using myTax can now request web chat and screen share to get help. This lets our staff and the clients share their screens during a web chat or phone conversation to help them quickly and easily find a solution to their issue. Since being released on 10 October, the results up to 5 November have been higher than anticipated with 53,843 Web Chats answered and 5,494 Screen Share sessions.

    Not for Profits

    • Charities now have a streamlined process to reduce double-up reporting and the costly time involved in administration. Ancillary funds now report once using the Australian Charities and Not-for-Profits Commission (ACNCs) online Annual Information Statement. The ACNC then shares the information with the ATO. Find out more here.

    Public Business

    • Taxpayer Alert - 2016/2, 'Interim arrangements in response to the Multinational Anti Avoidance Law' (MAAL) has been released. Further guidance is planned as issues emerge.

    Self-Managed Super Funds (SMSFs)

    • SMSFs and their advisors can now approach the ATO to talk about serious SMSF compliance issues and have these quickly resolved. Find out more here
    • SMSF Trustees and professionals can now access additional services and support with the SMSF Professional to Professional (P2P) service being expanded to all SMSF auditors. Find out more here

    Small Business

    • A new simple GST guide has been released called ‘How GST works'. It has easy to follow information to help small business work out if they need to register for GST, and start lodging activity statements. This will make it easier to get things right, early.

    Tax Professionals

    • The Practitioner lodgment service (PLS) help guide is now available to support tax professionals as they transition to the PLS. Find out more here.
    • The PLS and Improving the online experience webcast explored benefits for agents already using the practitioner lodgment system. Panel members discussed the benefits of PLS and the experience Tax Professionals had in transitioning from ELS.

    Other news

    Help is available for employers who may still not be using SuperStream. Find out more here.

    The Practitioner lodgment service (PLS) confidence indicator report for September is now available.

    Read the latest ATO consultation arrangements report.
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  • Delivering the future client experience - September update

    5 months ago

    Delivered in August/September

    Superannuation Funds:

    • Funds can now access the Superannuation Dashboard which provides them with information on the availability status for SuperTICK versions 1 and 2 and near-real-time response rates. Find out more here.

    Small Business:

    • The first regional Small Business Digital Showcase held in Albury on 8 September was attended by 65 local small business community members and the Minister for Small Business, the Hon Michael McCormack, MP. Guests enjoyed practical demonstrations of the ATO's digital products and services, and a preview of new products coming soon. A summary of the products and services showcased... Continue reading

    Delivered in August/September

    Superannuation Funds:

    • Funds can now access the Superannuation Dashboard which provides them with information on the availability status for SuperTICK versions 1 and 2 and near-real-time response rates. Find out more here.

    Small Business:

    • The first regional Small Business Digital Showcase held in Albury on 8 September was attended by 65 local small business community members and the Minister for Small Business, the Hon Michael McCormack, MP. Guests enjoyed practical demonstrations of the ATO's digital products and services, and a preview of new products coming soon. A summary of the products and services showcased is available here.

    Privately Owned Groups:

    • The ATO participated in the Family Business Australia 2016 National Conference promoting our digital services and online support including the Small Business Newsroom and the Tax Governance online guide. Guests, including Small Business Minister, the Hon Michael McCormack, MP, spoke with ATO staff and had an opportunity to get ‘hands on’ with our digital services.

    Coming up

    Individuals: Web chat and screen share for myTax 2016 will be available in early October. Screen share will enable ATO officers to see a client’s screen as they complete their tax return. This will give our clients a significantly improved online and mobile assistance experience (for large mobile devices only).

    Other news

    2016 Pay as you go (PAYG) withholding tax tables: will apply from 1 October 2016. We have published the lists of tax tables that will and will not be updated.

    Software Developers: The ‘Utopia Experience’ from the Single Entry Point project is now available. This document is a representation of the desired experience for software developers when interacting with us. It is based on insights and feedback captured from software developers during the project.

    Read the latest ATO consultation arrangements report.
  • Delivering the future client experience - August update

    6 months ago

    Delivered in July/August

    Individuals:

    • From July through to September, we are running ATO Pop-up kiosks in major shopping centres around Australia to help clients with our digital services. So far we've helped 2,170 people across 10 sites. People have said it’s great to see the ATO out and about in the community. Find out more here.
    • Deductions captured by Individuals in 2015-16 through myDeductions in the ATO app, can be uploaded to myTax to complete their tax return. So far, 33,000 people have used this option.

    Business:

    • We are helping business make better informed decisions about their tax affairs by issuing 3 new taxpayer alerts highlighting our concerns with higher risk tax arrangements and behaviours. These include:
      • Thin capitalisation,
      • Offshore permanent establishments, and
      • GST and Multinational Anti-Avoidance Law (MAAL).

    Self-Managed Super Funds (SMSFs):

    • We have created a single entry point for SMSF Trustees and professionals to engage with us. Through this point they can more easily identify and fix regulatory and income tax issues. So far 17 issues have been disclosed to us. Find out more here.

    Tax Professionals:

    • We've made changes to the Client Communication List (CCL) descriptions to make it easier to identify the purpose of the communication and what action is required. Find out more here.

    All Clients:

    • It's now easier for all clients to finalise a deceased estate thanks to improved processes, including:
      • a simple checklist for those in charge of overseeing an estate,
      • a ‘ deceased estate’ option on our phone menu, and
      • an easier process to notify the ATO of a death.

    We are designing

    Individuals:

    • We are exploring how to make advice and tools on deductions and offsets for Individuals easier. To do this we held:
      • interviews with clients who have used an agent or have self-prepared, and
      • workshops with 11 individuals and 6 tax agents

    Ideas from the workshops will be used to develop prototypes for testing.

    Public Business:

    • We’ve been talking with large accounting firms to identify the best practices of running large business and how they identify tax risks. We are including what we learn into our education activities and discussions with all business groups.

    Self-Managed Super Funds:

    • We are reviewing the SMSF statistical reports and working with stakeholders to find ways of increasing their value and usefulness for industry and the community.
    • We are working with SMSF software developers as part of the SMSF Online Services design to improve interactions and provide access to and management of ATO held data for SMSF Trustees and professionals.

    Software developers, Tax Professionals and Small Business:

    • Simpler BAS testing has started. The testing aims to identify the benefits and challenges associated with setting up and using the Simpler BAS bookkeeping solution. Find out more here.

    Coming up

    Individuals: Web chat and Screen share for myTax 2016 will be available later this year and will improve clients' online and mobile experience when assistance is needed.

    Other news

    All Clients: The 2016-17 Every Year Counts documents that illustrate what we’re committed to delivering over the next 12 months to improve your client experience, have been released on ato.gov.au/reinventing. Information about our longer-term plans can be found in our ATO Corporate Plan 2016–17.

    Individuals: Can keep track of their super by creating or logging into their myGov account. Find out more here.

    Tax Professionals: Super Scheme Smart informs clients about retirement planning schemes we are concerned about. Find out more here.

    Read about the ATO Consultation Arrangements Report at 31 July 2016. Find out more here

    Delivered in July/August

    Individuals:

    • From July through to September, we are running ATO Pop-up kiosks in major shopping centres around Australia to help clients with our digital services. So far we've helped 2,170 people across 10 sites. People have said it’s great to see the ATO out and about in the community. Find out more here.
    • Deductions captured by Individuals in 2015-16 through myDeductions in the ATO app, can be uploaded to myTax to complete their tax return. So far, 33,000 people have used this option.

    Business:

    • We are helping business make better informed decisions about their tax affairs by issuing 3 new taxpayer alerts highlighting our concerns with higher risk tax arrangements and behaviours. These include:
      • Thin capitalisation,
      • Offshore permanent establishments, and
      • GST and Multinational Anti-Avoidance Law (MAAL).

    Self-Managed Super Funds (SMSFs):

    • We have created a single entry point for SMSF Trustees and professionals to engage with us. Through this point they can more easily identify and fix regulatory and income tax issues. So far 17 issues have been disclosed to us. Find out more here.

    Tax Professionals:

    • We've made changes to the Client Communication List (CCL) descriptions to make it easier to identify the purpose of the communication and what action is required. Find out more here.

    All Clients:

    • It's now easier for all clients to finalise a deceased estate thanks to improved processes, including:
      • a simple checklist for those in charge of overseeing an estate,
      • a ‘ deceased estate’ option on our phone menu, and
      • an easier process to notify the ATO of a death.

    We are designing

    Individuals:

    • We are exploring how to make advice and tools on deductions and offsets for Individuals easier. To do this we held:
      • interviews with clients who have used an agent or have self-prepared, and
      • workshops with 11 individuals and 6 tax agents

    Ideas from the workshops will be used to develop prototypes for testing.

    Public Business:

    • We’ve been talking with large accounting firms to identify the best practices of running large business and how they identify tax risks. We are including what we learn into our education activities and discussions with all business groups.

    Self-Managed Super Funds:

    • We are reviewing the SMSF statistical reports and working with stakeholders to find ways of increasing their value and usefulness for industry and the community.
    • We are working with SMSF software developers as part of the SMSF Online Services design to improve interactions and provide access to and management of ATO held data for SMSF Trustees and professionals.

    Software developers, Tax Professionals and Small Business:

    • Simpler BAS testing has started. The testing aims to identify the benefits and challenges associated with setting up and using the Simpler BAS bookkeeping solution. Find out more here.

    Coming up

    Individuals: Web chat and Screen share for myTax 2016 will be available later this year and will improve clients' online and mobile experience when assistance is needed.

    Other news

    All Clients: The 2016-17 Every Year Counts documents that illustrate what we’re committed to delivering over the next 12 months to improve your client experience, have been released on ato.gov.au/reinventing. Information about our longer-term plans can be found in our ATO Corporate Plan 2016–17.

    Individuals: Can keep track of their super by creating or logging into their myGov account. Find out more here.

    Tax Professionals: Super Scheme Smart informs clients about retirement planning schemes we are concerned about. Find out more here.

    Read about the ATO Consultation Arrangements Report at 31 July 2016. Find out more here

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  • Delivering the future client experience - July update

    7 months ago

    Delivered in June/July:

    Individuals

    • myGov enhancements allow clients to use a registered email address as a username to login as an alternative to the system generated 8-digit user name.

    • MyTax replaced eTax from 1 July 2016 and is now the only way to lodge online directly with the ATO. MyTax is the quick, easy, safe and secure way to prepare and lodge your tax return online. It has been upgraded to do everything e-tax could do, including:

      • use myTax even if you have investments, rental properties or capital gains, or if you run a small business.

      • pre-filling information provided to... Continue reading

    Delivered in June/July:

    Individuals

    • myGov enhancements allow clients to use a registered email address as a username to login as an alternative to the system generated 8-digit user name.

    • MyTax replaced eTax from 1 July 2016 and is now the only way to lodge online directly with the ATO. MyTax is the quick, easy, safe and secure way to prepare and lodge your tax return online. It has been upgraded to do everything e-tax could do, including:

      • use myTax even if you have investments, rental properties or capital gains, or if you run a small business.

      • pre-filling information provided to us by employers, banks and other government agencies – making it easier to complete your tax return.

    Business

    • We have been working with the small business community, the Council of Small Business Australia, industry specialists and Beyond Blue to develop the following initiatives to further support small business owner experiencing mental health concerns:

      • guidance on assistance available for small business owners and their support networks

      • YouTube video providing scenarios and ATO response, and

      • training for ATO front line staff to better understand mental health issues.

    • A fillable TFN Declaration form can now be downloaded from ato.gov.au. The form can either be filled in on screen or printed out and completed by hand.

    • A Depreciation and Capital Allowances Tool is available for businesses to work out depreciation claims online. Find out more here

    Privately owned and wealthy groups

    • To provide clients with certainty regarding their tax obligations, we have provided over 34,000 assurance notifications for income tax and 7,500 assurance notifications covering both Income tax and GST. Find out more here

    Tax Professionals

    • The Practitioner Lodgment Service (PLS) is now the main lodgment channel for tax professionals. The PLS is Standard Business Reporting (SBR)-enabled and is designed to offer real-time transactions with the user and allow for more functionality than before. We will provide additional support and time for Tax professionals to transition to PLS. Find out more here
    • We co-hosted a webinar with the Australian charities and Not-for-profits Commission (ACNC) on ‘Applying for Deductible Gift Recipient (DGR) endorsement’. The webinar was in direct response to community requests for clarity on the process of applying for DGR endorsement and the roles that both the ACNC and the ATO play in the DGR endorsement process. Find out more here

    We are designing

    Not for Profit:

    • We have been working with Australian Charities and Not-for-profits Commission (ACNC) and key internal stakeholders to progress the “report once, use often” framework through the integration of ATO and ACNC ancillary fund reporting.

    • This solution will allow these funds to report once and have that information shared jointly by ATO and the ACNC. A new integrated reporting process will roll-out in late August with joint ACNC/ATO marketing planned for August/September. Changes to supporting procedures and systems are currently being designed.

    Coming up:

    • Following the success of the Canberra and Brisbane Small business Digital Showcases, further events are planned for Albury in early September. The events will provide guests the opportunity to experience all the digital products currently available for business as well as soon to be released products. The showcases will include:

      • ATO staff from the local region as well as staff from other government agencies.

      • business guests including local small business owners, industry group representatives, agency representatives and tax professionals.

    The benefits to business will be highlighted by practical demonstrations and conversations promoting our range of digital services for business.

    Other news:

    Transition of Reinventing to ATO external website

    Information on our Reinvention journey has moved to ato.gov.au.The new ato.gov.au location will host the most important information on Reinvention, our Blueprint, highlights of our 2015/16 achievements and importantly our 2016/17 Every Year Counts(EYC) which highlight our priority commitments for 2016/17. Our new EYCs will also be published with the ATO Corporate Plan in early August.

    SuperStream:

    To support small business, the ATO will provide compliance flexibility to small businesses that are not yet SuperStream ready until 28 October 2016. Find out more here

    Alex - ATO’s Virtual Assistant:

    Since deploying Alex on 29 February, through to 30 June 2016, she has had over 272,000 conversations with clients, and resolved 75% of queries on first contact.

    myDeductions app:

    We have had 27,332 individual clients upload myDeductions data as at 29 July.

    Cloud Authorisation & Authentication:

    More than 6,000 clients are now using the ATO’s Cloud Software Authorisation and Authentication solution within their software solutions, and a total of 580,000 messages have been transmitted since the project went live.

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  • Delivering the future client experience - June update

    8 months ago

    Delivered in May/June:

    Individuals:

    • Individuals in business can access government online business services (including the business portal) without an AUSkey by linking their ABNs to their personal myGov account. Find out more here.
    • We've made enhancements to the myGov inbox to make it easier for individual clients to manage their messages, including an improved search filter and the option to create folders.

    Privately owned and wealthy groups:

    • To provide clients with more certainty regarding their tax obligations, we have issued 34,000 assurance notifications for income tax and 7,500 assurance notifications covering both income tax and GST. Find out more... Continue reading

    Delivered in May/June:

    Individuals:

    • Individuals in business can access government online business services (including the business portal) without an AUSkey by linking their ABNs to their personal myGov account. Find out more here.
    • We've made enhancements to the myGov inbox to make it easier for individual clients to manage their messages, including an improved search filter and the option to create folders.

    Privately owned and wealthy groups:

    • To provide clients with more certainty regarding their tax obligations, we have issued 34,000 assurance notifications for income tax and 7,500 assurance notifications covering both income tax and GST. Find out more here.
    • We have issued 7,500 income tax profiles (a new version of the income tax risk report) to groups assessed by the ATO to be moderate risk. This includes 2,000 income tax profiles made available through the tax agents portal. The reports are used in our conversations with clients.

    Coming up:

    • Future enhancements to myGov will make it easier for Individuals to login by using their registered email address instead of the system generated 8-digit user name.

    • As part of our “show me what’ initiative, an extra 30 Pop Up offices will be launched in major shopping centres across Australia to help clients with our digital services

    Other news:

    Blueprint Refresh

    Design work is progressing across all of the new segments:

    Financial institutions as partners

    Insolvency Practitioners, and

    Financial Planners.

    Over the coming weeks we will be sharing the draft Blueprint content and other detailed reports with our stakeholders for feedback.

    Tax Professionals

    We are piloting three trial services with a small number of tax professionals commencing from July. These services are:

    Tailored lodgment program

    Client profile view, and

    Re-engagement of non-lodgers.

    Further information will be provided as the pilots progress.

    Single Touch Payroll (STP)

    Design consultation workshops were recently held with industry representatives and Treasury to talk about the design of STP and provide an opportunity to inform the future law design. Find out more here.





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  • Delivering the future client experience - May update

    9 months ago

    Delivered in April/May:

    Tax Professionals

    • To improve your experience when you call us, changes to Interactive Voice Response (IVR) and voice authentication have been implemented for registered agents.
    • The enhanced Client Communication List (CCL) is now available on the Tax and BAS Agent Portals. You can now search and sort your client’s communications in more practical ways. For example, search by ABN, sort search results by date or client name and alter sort options to suit their needs.

    Business

    • We held a Small Business workshop to look at making reporting easier for... Continue reading

    Delivered in April/May:

    Tax Professionals

    • To improve your experience when you call us, changes to Interactive Voice Response (IVR) and voice authentication have been implemented for registered agents.
    • The enhanced Client Communication List (CCL) is now available on the Tax and BAS Agent Portals. You can now search and sort your client’s communications in more practical ways. For example, search by ABN, sort search results by date or client name and alter sort options to suit their needs.

    Business

    • We held a Small Business workshop to look at making reporting easier for those with uncomplicated affairs. Based on a recommendation from the workshop, we are developing a smartphone tool to make it easy for very small business to record their payments, receipts and expenses on the go. They will be able to take a photo, click a few buttons as they do the transaction, then download the file for their agent to review before totals are entered into their tax return. The tool is part of further enhanced features of the ATO app which will simplify recording keeping for small business.
    • We have developed some useful tools for Fuel Tax Credits (FTC). The tools help you work out:
      • which of your business activities are eligibile and what rates apply,
      • a calculator to help you work out your claim. Our ATO app includes this calculator, and
      • apportionment guidance (PGC 2016/8) to make it easier to apportion fuel tax credit claims.
    • we have released an online guide to help privately owned and wealthy groups develop a governance framework to identify, assess and mitigate their tax risks.

    Coming up:

    • We are working with Small business to reduce the complexity of the Business Activity Statement (BAS) and costs associated with GST record keeping and reporting.The Simpler BAS solution will remove several GST labels from the BAS.

    Other News:

    Did you know.. Alex, our virtual assistant on ato.gov.au, has had 125,000 interactions with a 72% resolution rate!

    Program BluePrint: We are running focus groups until early June with representatives from the following sub-segments:

    • Financial institutions as partners
    • Insolvency Practitioners
    • Financial Planners.

    Our findings will help in the June/July design workshops to develop content for the updated Blueprint.

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  • Delivering the future client experience

    10 months ago

    We’re working to improve your experience with the tax and super systems.

    Here are some improvements we’ve made over March and April and what we are working to deliver in the coming months.


    Delivered in March/April:

    Businesses claiming less than $10,000 in fuel tax credits can now use simpler methods to calculate their fuel tax credits (FTC) making it easier to complete their Business Activity Statement. They can also access a new FTC eligibility tool to help them get certainty about their claim. Find out more here.

    We have been talking with some of our largest Not-for-Profit clients and... Continue reading

    We’re working to improve your experience with the tax and super systems.

    Here are some improvements we’ve made over March and April and what we are working to deliver in the coming months.


    Delivered in March/April:

    Businesses claiming less than $10,000 in fuel tax credits can now use simpler methods to calculate their fuel tax credits (FTC) making it easier to complete their Business Activity Statement. They can also access a new FTC eligibility tool to help them get certainty about their claim. Find out more here.

    We have been talking with some of our largest Not-for-Profit clients and their advisors to look at how we can build better client focused relationships, how we can generate a better understanding of the way they operate and how we can identify and address their concerns to help them manage their tax risks. In coming months we will meet again with these clients to work through specific issues identified in these initial conversations.

    As part of our Show me what initiative to help our clients become familiar with our digital service including Alex (our new virtual assistant) and ATO Beta, (our online test environment) we trialed a pop-up booth in Box Hill’s Central shopping centre. The booth was a huge success with over 200 enquiries over three days. Visitors commented that being able to talk to someone in person helped break down the language barrier and created a better understanding of why they needed to do something and how. The trial will continue across capital cities over the coming months.

    Individuals and Sole Traders are now able to manage more of their personal information via myGov. This includes updating their name and date of birth and adding an authorised contact for a specified time. Find out more.

    Implementation of cloud software authentication solutions has been incorporated into software products making it easier to authenticate and transact with the ATO without the need to manage a local AUSkey.

    We held a workshop in Melbourne with Tax and BAS agents, software developers and association representatives to co-create a Partner relationship model. This model will guide how we work together to deliver services to the community in the future. Find out more here.

    We hosted a Small Business Digital Showcase in Canberra, inviting our clients and partners to come and experience firsthand the digital products we have available to help them manage their tax and super. The event involved demonstrations covering existing and proposed products through the lifecycle of a small business.


    Coming up:

    Individuals in business will be able to use their myGov credentials to link their ABNs to their personal myGov account and access government online business services (including the business portal) without an AUSkey.

    We will be releasing an online guide to help privately owned and wealthy groups develop a governance framework to identify, assess and mitigate their tax risks.

    Our Every year counts product suite has been updated to reflect how we are tracking against our public commitments to improve the client experience. The updated suite is available here.

    We are planning for three new focus areas for the ATO Reinvention Blueprint. We are conducting interviews and workshops with representatives to help us shape their future experience in the tax and super systems for inclusion in the Blueprint refresh later this year. The three areas are:

    • Financial institutions as partners
    • Insolvency Practitioners
    • Financial Planners.

    We are also looking at minor updates to the Individuals and Small Business segments within the Blueprint to reflect insights from our recent Indigenous experience workshops.


    Other news:

    Cutting red tape - Did you know that in 2015 we reported a total of $297.7 million savings in red tape. Find out which initiatives contributed significantly to this savings in the annual red tape reduction report.

    SuperStream - With the SuperStream deadline approaching, our research shows that the majority of employers that have implemented SuperStream are already experiencing the benefits, including a 70 per cent reduction in time taken to meeting super obligations. Find out more.

    Client correspondence list - Changes to the client correspondence list are set to go live 30 April. Find out more.

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  • Reinventing the ATO - tracking our progress

    11 months ago

    You told us you’d like us to focus on what great service looks like - like fair and respectful treatment, improved online interactions and services tailored to your needs. We’re working to meet these expectations and improve your experience with the tax and super systems.

    Find out about our recent improvements we’ve made and also what you can expect in the coming months. These are the real changes we’re making and demonstrates how we are tracking and delivering on our blueprint.

    Check out some of our improvements we’ve made and what we are working to deliver in the coming months.... Continue reading

    You told us you’d like us to focus on what great service looks like - like fair and respectful treatment, improved online interactions and services tailored to your needs. We’re working to meet these expectations and improve your experience with the tax and super systems.

    Find out about our recent improvements we’ve made and also what you can expect in the coming months. These are the real changes we’re making and demonstrates how we are tracking and delivering on our blueprint.

    Check out some of our improvements we’ve made and what we are working to deliver in the coming months.

    Delivered in February:

    • We introduced a series of tests on our Beta site to get feedback from the community on the design of a new Digital Business Account. The account will make it easier for Australian businesses to access various government services in a secure one-stop-shop. Let us know what you think by taking part in ATO Beta here – it’s change driven by you.

    • We reported back to the community on the findings from our ‘digital by default’ consultation. We received nearly 1,000 responses that will help guide our next steps in going digital. Take a look at the results here.

    • It's now easier for Small Business employers to get certainty about the working arrangements of their staff and what they need to do for tax and super purposes. Find out more about the Employee/contractor tool.

    • You can now get answers to your tax enquiries 24/7 using our new virtual assistant, 'Alex', on ato.gov.au. Alex helps you find information and support when you need it, not just when our call centres are open. In her first week, Alex answered over 15,000 enquiries – find out more here.


    Delivered in March:

      • We have started to share risk assessments with large Not-for-profits and their advisors through one-on-one conversations to engage earlier and provide certainty about their tax and super arrangements.

      • You can now manage more of your personal information using online services via myGov. This includes updating your name and date of birth and adding an authorised contact for a preferred period of time. Data is verified in real time so you can maintain your personal information at a time that suits you. Find out more.


      Coming up:

      We will be releasing an online guide to help privately owned and wealthy groups develop a governance framework to identify, assess and mitigate their tax risks.

      Following face to face visits with Tax and BAS agents in December, improvements are being made to the portal and Client Correspondence List including improved search, filter and sort and consistent results. Find out more here.

      Software developers will have implemented cloud software authentication solutions into their software products to make it easier for their clients to authenticate without the need for an AUSkey. Find out more here.

      Changes to fuel tax credits will make it easier for Small business to calculate and claim fuel tax credits. Find out more here.


      Other news:

      Building trust and confidence

      • The Commissioner recently spoke at the Tax Institute’s 31st National Convention about working together to offer contemporary service, expertise and integrity to build trust and confidence in our tax system. You can read his speech here.

      Software developer client experience survey

      • We sent a survey to randomly selected software developers to help us learn a little more about their business needs, communication preferences and general experience with us. Find out more here.
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